Service Planning and Implementation

Course Details

Retail / Customer Service Course

$216.00

(incl. 8% GST)

Program Coordinator

Damien Tay
+65 8587 6692

Last Update:

27 March, 2023

Overview

Schedule & Fees

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Overview

Course Objectives

Service Planning and Implementation can help learners to identify their roles in the service value chain, and the service standards in their organisation and how they can work with the team to solve service performance issues, and if necessary, to escalate accordingly.

Course Description

Recognise one’s role in the service Value chain.
Deliver service according to organisational standards.
Escalate and follow up on performance issues.

Course Duration

1 day / 8.5 hours

Skill Code

RET-CEX-1016-1.1

Schedule & Fees

Request for a customised run, reach out to us now!

	Individual/Employer-sponsored [Foreigners]	Individual/Employer-sponsored and self-sponsored [Singapore Citizens and PR aged 39 years old and below]	Individual/Employer-sponsored and self-sponsored [Singapore Citizens and PR aged 40 years old and above]
	Funding Source
	Funding not applicable for foreigners	SkillsFuture Funding (Baseline)	SkillsFuture Mid-Career Enhanced Subsidy
	NA	Up to 50% of Courses Fees	Up to 70% of Course Fees
Full Course Fee	$200.00
Final Amount Payable (After any grant applicable, inclusive of GST)	$216.00	$116.00	$76.00

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