Loc icon


380 Jalan Besar, #08-05, ARC 380, S209000

Loc icon


380 Jalan Besar, #08-05, ARC 380, Singapore 209000

Loc icon


380 Jalan Besar, #08-05, ARC 380, Singapore 209000

Course Details

Retail / Customer Service Course

Service Planning and Implementation


(incl. 9% GST)

Damien Tay Circle

Program Coordinator

Damien Tay
+65 8587 6692

Last Update:

02 July, 2024

Service planning and implementation

Course Objectives

Service Planning and Implementation can help learners to identify their roles in the service value chain, and the service standards in their organisation and how they can work with the team to solve service performance issues, and if necessary, to escalate accordingly.

Course Description

  • Recognise one’s role in the service Value chain.
  • Deliver service according to organisational standards.
  • Escalate and follow up on performance issues.

Minimum Entry Requirements

  • Have an understanding of the organisation’s product and service offering.
  • Have an understanding of the organisation’s structure, standard operating procedures and guidelines on customer service.
  • Be able to listen, read, speak and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Literacy Level 2.

Course Duration

1 day / 8.5 hours


2 Kallang Avenue, CT Hub #06-30, Singapore 339407

Skill Code


Course Reference Code


Upcoming Training Dates

  • TBC

Request for a customised run, reach out to us now!

[Singapore Citizens/ PR and LTVP+ Holders aged 21-39
years old]
[Singapore Citizens aged 40 years old
and above]
[Singapore Citizens/ PR and LTVP+ Holders ]
Funding Source
Funding not applicable for foreigners
SkillsFuture Funding
SkillsFuture Mid-Career Enhanced Subsidy/ Enhanced Training Support for SMEs
Up to 50% of Courses Fees
Up to 70% of Course Fees
Full Course Fee
(Exclude GST)
Final Amount Payable
(After any grant applicable, inclusive of 9% GST)

* Singapore Citizens aged 25 and above may offset the payable course fees with SkillsFuture Credit.