Loc icon


380 Jalan Besar, #08-05, ARC 380, S209000

Loc icon


2 Jalan Besar, #08-05, ARC 380, Singapore 209000

Loc icon


2 Jalan Besar, #08-05, ARC 380, Singapore 209000

Course Details

Retail / Customer Service Course

Service Planning and Implementation


(incl. 9% GST)

Damien Tay Circle

Program Coordinator

Damien Tay
+65 8587 6692

Last Update:

27 March, 2023

Service planning and implementation

Course Objectives

Service Planning and Implementation can help learners to identify their roles in the service value chain, and the service standards in their organisation and how they can work with the team to solve service performance issues, and if necessary, to escalate accordingly.

Course Description

  • Recognise one’s role in the service Value chain.
  • Deliver service according to organisational standards.
  • Escalate and follow up on performance issues.

Course Duration

1 day / 8.5 hours

Skill Code


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[Singapore Citizens/ PR and LTVP+ Holders aged 21-39
years old]
[Singapore Citizens aged 40 years old
and above]
[Singapore Citizens/ PR and LTVP+ Holders ]
Funding Source
Funding not applicable for foreigners
SkillsFuture Funding
SkillsFuture Mid-Career Enhanced Subsidy/ Enhanced Training Support for SMEs
Up to 50% of Courses Fees
Up to 70% of Course Fees
Full Course Fee
Final Amount Payable
(After any grant applicable, inclusive of 9% GST)