Location

2 Jalan Besar, #08-05, ARC 380, S209000

Location

2 Jalan Besar, #08-05, ARC 380, Singapore 209000

Location

2 Jalan Besar, #08-05, ARC 380, Singapore 209000

Course Details

Retail / Customer Service Course

Service Planning and Implementation

$216.00

(incl. 8% GST)

Program Coordinator

Damien Tay
+65 8587 6692

Last Update:

27 March, 2023

Course Objectives

Service Planning and Implementation can help learners to identify their roles in the service value chain, and the service standards in their organisation and how they can work with the team to solve service performance issues, and if necessary, to escalate accordingly.

Course Description

  • Recognise one’s role in the service Value chain.
  • Deliver service according to organisational standards.
  • Escalate and follow up on performance issues.

Course Duration

1 day / 8.5 hours

Skill Code

RET-CEX-1016-1.1

Request for a customised run, reach out to us now!

 
Individual/Employer-sponsored [Foreigners]
Individual/Employer-sponsored and self-sponsored [Singapore Citizens and PR aged 39 years old and below]
Individual/Employer-sponsored and self-sponsored [Singapore Citizens and PR aged 40 years old and above]
Funding Source
Funding not applicable for foreigners
SkillsFuture Funding
(Baseline)
SkillsFuture Mid-Career Enhanced Subsidy
NA
Up to 50% of Courses Fees
Up to 70% of Course Fees
Full Course Fee
$200.00
Final Amount Payable
(After any grant applicable, inclusive of GST)
$216.00
$116.00
$76.00