Respond to Service Challenges

Course Details

Retail / Customer Service Course

Respond To Service Challenges

$432.00

(incl. 8% GST)

Program Coordinator

Damien Tay
+65 8587 6692

Last Update:

27 March, 2023

Overview

Schedule & Fees

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Overview

Course Objectives

To equip learners with the essential technical skills and competencies to identify triggers in the service environment that lead to service challenges.

Course Description

Services challenges —addressing issues retail or customer service officer face.
Service recovery —resolution of a problem from a dissatisfied customer.
Service escalation — clarifies the boundaries and channels of decision- making.

Course Duration

2 days / 16 hours

Skill Code

RET-CEX-1008-1.1

Schedule & Fees

Request for a customised run, reach out to us now!

	Individual/Employer-sponsored [Foreigners]	Individual/Employer-sponsored and self-sponsored [Singapore Citizens and PR aged 39 years old and below]	Individual/Employer-sponsored and self-sponsored [Singapore Citizens and PR aged 40 years old and above]
	Funding Source
	Funding not applicable for foreigners	SkillsFuture Funding (Baseline)	SkillsFuture Mid- Career Enhanced Subsidy
	NA	Up to 50% of Courses Fees	Up to 70% of Course Fees
Full Course Fee	$400.00
Final Amount Payable (After any grant applicable, inclusive of GST)	$432.00	$232.00	$152.00

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