Loc icon

Location

2 Jalan Besar, #08-05, ARC 380, S209000

Loc icon

Location

2 Jalan Besar, #08-05, ARC 380, Singapore 209000

Loc icon

Location

2 Jalan Besar, #08-05, ARC 380, Singapore 209000

Course Details

Retail / Customer Service Course

Respond To Service Challenges

$436.00

(incl. 9% GST)

Damien Tay Circle

Program Coordinator

Damien Tay
+65 8587 6692

Last Update:

27 March, 2023

Respond to service challenges

Course Objectives

To equip learners with the essential technical skills and competencies to identify triggers in the service environment that lead to service challenges.

Course Description

  • Services challenges —addressing issues retail or customer service officer face.
  • Service recovery —resolution of a problem from a dissatisfied customer.
  • Service escalation — clarifies the boundaries and channels of decision- making.

 

Course Duration

2 days / 16 hours

Skill Code

RET-CEX-1008-1.1

Request for a customised run, reach out to us now!

 
Foreigners
Self-sponsored
[Singapore Citizens/ PR and LTVP+ Holders aged 21-39 years old]
Self-Sponsored
[Singapore Citizens aged 40 years old and above]
or 
SME-sponsored
[Singapore Citizens and PRs]
Funding Source
Funding not applicable for foreigners
SkillsFuture Funding
(Baseline)
SkillsFuture Mid-Career Enhanced Subsidy/ Enhanced Training Support for SMEs
NA
Up to 50% of Courses Fees
Up to 70% of Course Fees
Full Course Fee
$400.00
Final Amount Payable
(After any grant applicable, inclusive of 9% GST)
$432.00
$236.00
$156.00
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