Location

2 Jalan Besar, #08-05, ARC 380, S209000

Location

2 Jalan Besar, #08-05, ARC 380, Singapore 209000

Location

2 Jalan Besar, #08-05, ARC 380, Singapore 209000

Course Details

Retail / Customer Service Course

Essential Service Skills

$613.44

(incl. 8% GST)

Program Coordinator

Damien Tay
+65 8587 6692

Last Update:

27 March, 2023

Course Objectives

To equip learners with the skills and competencies to deliver quality service to customers by establishing customer’s requirements and recommending product based on customer’s needs.

Course Description

  • Maintaining professional image and persona.
  • Know your customer.
  • Delivering go-the-extra-mile service.
  • Delighting customer.
  • Handling customer’s issues/complaints, exchange, returns and refunds.

Course Duration

3 days / 22.75 hours

Skill Code

RET-CEX-1014-1.1

Request for a customised run, reach out to us now!

 
Individual/Employer-sponsored [Foreigners]
Individual/Employer-sponsored and self-sponsored [Singapore Citizens and PR aged 39 years old and below]
Individual/Employer-sponsored and self-sponsored [Singapore Citizens and PR aged 40 years old and above]
Funding Source
Funding not applicable for foreigners
SkillsFuture Funding
(Baseline)
SkillsFuture Mid-Career Enhanced Subsidy
NA
Up to 50% of Courses Fees
Up to 70% of Course Fees
Full Course Fee
$568.00
Final Amount Payable
(After any grant applicable, inclusive of GST)
$613.44
$329.44
$215.80