Loc icon

Location

380 Jalan Besar, #08-05, ARC 380, S209000

Loc icon

Location

2 Jalan Besar, #08-05, ARC 380, Singapore 209000

Loc icon

Location

2 Jalan Besar, #08-05, ARC 380, Singapore 209000

Course Details

Retail / Customer Service Course

Essential Service Skills

$619.12

(incl. 9% GST)

Damien Tay Circle

Program Coordinator

Damien Tay
+65 8587 6692

Last Update:

27 March, 2023

Essential service skills

Course Objectives

To equip learners with the skills and competencies to deliver quality service to customers by establishing customer’s requirements and recommending product based on customer’s needs.

Course Description

  • Maintaining professional image and persona.
  • Know your customer.
  • Delivering go-the-extra-mile service.
  • Delighting customer.
  • Handling customer’s issues/complaints, exchange, returns and refunds.

Course Duration

3 days / 22.75 hours

Skill Code

RET-CEX-1014-1.1

Request for a customised run, reach out to us now!

 
Foreigners
Self-sponsored
[Singapore Citizens/ PR and LTVP+ Holders aged 21-39 years old]
Self-Sponsored
[Singapore Citizens aged 40 years old and above]
or 
SME-sponsored
[Singapore Citizens/ PR and LTVP+ Holders]
Funding Source
Funding not applicable for foreigners
SkillsFuture Funding
(Baseline)
SkillsFuture Mid-Career Enhanced Subsidy/ Enhanced Training Support for SMEs
NA
Up to 50% of Courses Fees
Up to 70% of Course Fees
Full Course Fee
$568.00
Final Amount Payable
(After any grant applicable, inclusive of 9% GST)
$619.22
$335.12
$221.52