Essential Service Skills

$613.44

(incl. 8% GST)

Program Coordinator

Damien Tay
+65 8587 6692

Last Update:

27 March, 2023

Course Objectives

To equip learners with the skills and competencies to deliver quality service to customers by establishing customer’s requirements and recommending product based on customer’s needs.

Course Description

Maintaining professional image and persona.
Know your customer.
Delivering go-the-extra-mile service.
Delighting customer.
Handling customer’s issues/complaints, exchange, returns and refunds.

Course Duration

3 days / 22.75 hours

Skill Code

RET-CEX-1014-1.1

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	Individual/Employer-sponsored [Foreigners]	Individual/Employer-sponsored and self-sponsored [Singapore Citizens and PR aged 39 years old and below]	Individual/Employer-sponsored and self-sponsored [Singapore Citizens and PR aged 40 years old and above]
	Funding Source
	Funding not applicable for foreigners	SkillsFuture Funding (Baseline)	SkillsFuture Mid-Career Enhanced Subsidy
	NA	Up to 50% of Courses Fees	Up to 70% of Course Fees
Full Course Fee	$568.00
Final Amount Payable (After any grant applicable, inclusive of GST)	$613.44	$329.44	$215.80