Loc icon


380 Jalan Besar, #08-05, ARC 380, S209000

Loc icon


380 Jalan Besar, #08-05, ARC 380, Singapore 209000

Loc icon


380 Jalan Besar, #08-05, ARC 380, Singapore 209000

Course Details

Retail / Customer Service Course

Engage in Service Innovation


(incl. 9% GST)

Damien Tay Circle

Program Coordinator

Damien Tay
+65 8587 6692

Last Update:

02 July, 2024

Engage in service innovation

Course Objectives

An overview on Service Innovation. Service Innovation ideas Generation. Service Innovation Ideas Selections and Presentation.

Course Description

  • Identifying the importance of service innovation in the organisation.
  • Apply appropriate methods to general potential service innovation ideas.
  • Use organisation evaluation criteria to evaluate and select service innovation ideas.

Minimum Entry Requirements

  • Have an understanding of the organisation’s product and service offering
  • Have an understanding of the organisation’s structure, standard operating procedures and guidelines on a relevant area of work.
  • Be able to listen, read, speak and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Literacy Level 5.

Course Duration

2 days / 16 hours


2 Kallang Avenue, CT Hub #06-30, Singapore 339407

Skill Code


Course Reference Code



Upcoming Training Dates

  • TBC


Request for a customised run, reach out to us now!

[Singapore Citizens/ PR and LTVP+ Holders aged 21-39 years old]
[Singapore Citizens aged 40 years old and above]
[Singapore Citizens/ PR and LTVP+ Holders]
Funding Source
Funding not applicable for foreigners
SkillsFuture Funding
SkillsFuture Mid-Career Enhanced Subsidy/ Enhanced Training Support for SMEs
Up to 50% of Courses Fees
Up to 70% of Course Fees
Full Course Fee
(Exclude GST)
Final Amount Payable
(After any grant applicable, inclusive of 9% GST)

Singapore Citizens aged 25 and above may offset the payable course fees with SkillsFuture Credit.