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380 Jalan Besar, #08-05, ARC 380, S209000

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2 Jalan Besar, #08-05, ARC 380, Singapore 209000

Loc icon


2 Jalan Besar, #08-05, ARC 380, Singapore 209000

Course Details

Employee Relationship Management


(incl. 9% GST)

Program Executive

Doris Chen
+65 8518 5863

Last Update:

05 April, 2024

Course Outline

This course on Employee Relationship Management offers a comprehensive exploration into the intricate dynamics of managing and enhancing relationships within the workplace. Beginning with an understanding of the crucial role played by tripartite parties and organizational policies, participants will learn effective strategies for resolving grievances and disputes, ensuring a harmonious work environment.

Learners will acquire investigative and analytical skills to manage employee relationship issues, alongside developing stakeholder engagement methods to authenticate claims and understand the underlying concerns. The course then delves into resolving conflicts, drawing on industry best practices and negotiation models to formulate and implement effective resolution strategies. Participants will become adept at orchestrating negotiation meetings, aiming for positive outcomes while maintaining professional relationships.

The final part of the course focuses on the importance of documenting and assessing the processes related to employee relationship management. This includes evaluating documentation of conflicts and resolutions to inform decision-making processes and improve future management strategies. Designed for HR professionals, managers, and anyone involved in employee relations, this course equips participants with the tools needed to foster a positive, productive workplace culture.

Course Objective

LU1: Understanding Employee Relationship Management
LO1: Recognise the role of tripartite parties and organisational policies in resolving employee relationship issues such as grievances and disputes
LO2: Apply investigative and analytical techniques to manage and oversee issues related to employee relationships
LO3: Develop stakeholder engagement methods to authenticate claims

LU2: Resolving Employee Relationship Conflicts
LO4: Review insights from the industry best
practices in managing employee relationships to ensure successful implementation of agreed outcomes
LO5: Formulate employee and stakeholder conflict resolution strategies using negotiation models and methods
LO6: Implement strategies for orchestrating negotiation and conflict resolution meetings with involved parties

LU3: Documenting and Assessing Employee Relationship Management
LO7: Evaluate documentation pertaining to employee conflicts and resolutions to assist in decision-making processes

Course Duration

2 days / 16 hours

Skill Code


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[Singapore Citizens/ PR and LTVP+ Holders aged 21-39 years old]
[Singapore Citizens aged 40 years old and above]
[Singapore Citizens/ PR and LTVP+ Holders]
Funding Source
Funding not applicable for foreigners
SkillsFuture Funding
SkillsFuture Mid-Career Enhanced Subsidy/ Enhanced Training Support for SMEs
Up to 50% of Courses Fees
Up to 70% of Course Fees
Full Course Fee
Final Amount Payable
(After any grant applicable, inclusive of 9% GST)


Pearly Sim is a seasoned Professional Skills Trainer and Adjunct Adult Educator, renowned for her expertise in project management, leadership, human resource management, and organizational psychology. Currently serving at the British Council Singapore, Pearly excels in crafting and delivering impactful professional training tailored to diverse client needs, emphasizing real-world application. Her extensive experience includes significant roles at the Institute for Adult Learning and as Deputy Director of Training & Development at the Social Service Institute, where she led transformative training and development initiatives.

With a commendable educational background, including an Executive Masters of Science from City University of New York Baruch College, Pearly holds several prestigious professional qualifications. Her recognition includes accolades from Kaplan Learning Institute and GoodWood Park Hotel, attesting to her impactful contributions to adult education and training. Pearly’s commitment to excellence in professional upskilling is evident through her achievements and dedication to lifelong learning.