Customer Service Excellence Level 1

Course Details

PWM Courses for Food Services

$378.00

(incl. 8% GST)

Program Coordinator

Damien Tay
+65 8587 6692

Last Update:

18 May, 2023

Overview

Schedule & Fees

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Overview

Course Objectives

In this course, learners learn about the different types of customers, common types of triggers in a service environment and customer needs and expectations. Learners are taught how to portray a professional image and personality, as well as the qualities and traits of a service professional. They will also learn to create a positive customer experience through methods such as personalizing their service and going the extra mile.

Course Description

Identify the types of customers and service environment triggers that may result in potential service challenges.
Recognise and cater to the needs and expectations of a diverse range of customers.
Describe the qualities and characteristics of a service professional and exhibit the professional image and persona of a service professional.
Describe the importance of going the extra mile in service to oneself and the organisation.
Apply various methods to exceed customer expectations and create a positive customer experience.
Demonstrate effective communication principles when interacting with customers and escalated service issues that have not been resolved.
Demonstrate how to escalate feedback on areas of improvement and service challenges through appropriate escalation channels

Course Duration

1 day / 8 hours

Skill Code

FSS-CEX-1040-1.1

Schedule & Fees

1 June 2023 (Thursday)
30 June 2023 (Friday)

	Individual/Employer-sponsored [Foreigners]	Individual/Employer-sponsored and self-sponsored [Singapore Citizens and PR aged 39 years old and below]	Individual/Employer-sponsored and self-sponsored [Singapore Citizens and PR aged 40 years old and above]
	Funding Source
	Funding not applicable for foreigners	SkillsFuture Funding (Baseline)	SkillsFuture Mid-Career Enhanced Subsidy
	NA	Up to 50% of Courses Fees	Up to 70% of Course Fees
Full Course Fee	$350.00
Final Amount Payable (After any grant applicable, inclusive of GST)	$378.00	$203.00	$133.00

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