2 Jalan Besar, #08-05, ARC 380, S209000


2 Jalan Besar, #08-05, ARC 380, Singapore 209000


2 Jalan Besar, #08-05, ARC 380, Singapore 209000

Course Details

Customer Service Excellence Level 1


(incl. 8% GST)

Program Coordinator

Damien Tay
+65 8587 6692

Last Update:

18 May, 2023

Course Objectives

In this course, learners learn about the different types of customers, common types of triggers in a service environment and customer needs and expectations. Learners are taught how to portray a professional image and personality, as well as the qualities and traits of a service professional. They will also learn to create a positive customer experience through methods such as personalizing their service and going the extra mile.

Course Description

  • Identify the types of customers and service environment triggers that may result in potential service challenges.
  • Recognise and cater to the needs and expectations of a diverse range of customers.
  • Describe the qualities and characteristics of a service professional and exhibit the professional image and persona of a service professional.
  • Describe the importance of going the extra mile in service to oneself and the organisation.
  • Apply various methods to exceed customer expectations and create a positive customer experience.
  • Demonstrate effective communication principles when interacting with customers and escalated service issues that have not been resolved.
  • Demonstrate how to escalate feedback on areas of improvement and service challenges through appropriate escalation channels

Course Duration

1 day / 8 hours

Skill Code


  • 1 June 2023 (Thursday)
  • 30 June 2023 (Friday)


Individual/Employer-sponsored [Foreigners]
Individual/Employer-sponsored and self-sponsored [Singapore Citizens and PR aged 39 years old and below]
Individual/Employer-sponsored and self-sponsored [Singapore Citizens and PR aged 40 years old and above]
Funding Source
Funding not applicable for foreigners
SkillsFuture Funding
SkillsFuture Mid-Career Enhanced Subsidy
Up to 50% of Courses Fees
Up to 70% of Course Fees
Full Course Fee
Final Amount Payable 
(After any grant applicable, inclusive of GST)