Location
2 Jalan Besar, #08-05, ARC 380, S209000
Call Us
Fayth Wong
+65 8328 9388
Location
2 Jalan Besar, #08-05, ARC 380, Singapore 209000
Call Us
Location
2 Jalan Besar, #08-05, ARC 380, Singapore 209000
Call Us
Course Details
Program Coordinator
Last Update:
18 May, 2023
Course Objectives
In this course, learners learn about the different types of customers, common types of triggers in a service environment and customer needs and expectations. Learners are taught how to portray a professional image and personality, as well as the qualities and traits of a service professional. They will also learn to create a positive customer experience through methods such as personalizing their service and going the extra mile.
All resident food services workers covered under the Food Services PWM are required to attain at least two (2) WSQ training modules aligned to the endorsed Technical Skills & Competencies (TSCs) based on their job role. The Customer Service Excellence module is aligned with the PWM requirements for the Food Services Sector and is suitable for the following job roles:
Course Description
LU1: Know your customers
LU2: Maintaining Professional Image and Persona
LU3: Going the Extra Mile
LU4: Principles of Effective Communication
LU5: Escalation Process
Course Duration
1 day / 8 hours
Skill Code
FSS-CEX-1040-1.1
Upcoming Runs
(Baseline) | |||
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About Us
We deliver high quality and structured training to help you personally to grow and at the same time expand your business!
Address
2 Jalan Besar, #08-05, ARC 380, Singapore 209000