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2 Jalan Besar, #08-05, ARC 380, S209000

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2 Jalan Besar, #08-05, ARC 380, Singapore 209000

Loc icon


2 Jalan Besar, #08-05, ARC 380, Singapore 209000

Course Details

Human Resources Course

Conduct and Behaviour Management


(incl. 9% GST)

Program Executive

Doris Chen
+65 8518 5863

Last Update:

17 December, 2023

Course Description

Upon completing this course, participants will have acquired a comprehensive understanding and practical skills necessary to define, develop, and effectively implement a Code of Conduct in alignment with Singapore’s legal and ethical standards. They will be adept in identifying and promoting expected employee behaviours, fostering an ethical workplace culture, and understanding the enforcement mechanisms within Singapore’s regulatory environment, including the Fair Consideration Framework.

Participants will learn to integrate the Code of Conduct seamlessly into their organisation’s practices, adhering to guidelines such as the Tripartite Guidelines on Fair Employment Practices. They will also gain expertise in assessing the severity of workplace misconduct, understanding the broader impact on various stakeholders, and learning how to respond and manage disciplinary or grievance cases fairly and legally.

By the end of the course, HR practitioners will be fully prepared to manage and navigate the complexities of workplace conduct and ethics within the unique legal landscape of Singapore.

LO1: Develop best practices for encouraging workplace conduct and define employee behaviours to ensure adherence to the Code of Conduct

  • Discuss best practices and specific examples, referencing how they align with employee conduct.
  • Cover strategies to foster an ethical culture in line with Singapore’s Employment Act and other relevant legislation.
  • Discuss enforcement mechanisms, such as the Fair Consideration Framework.

LO2: Evaluate organisational policies and procedures related to workplace conduct and align them with organisational values

  • Learn about the legal necessity of clear policies under Singapore’s regulatory environment and whether or not there are qualifications and criteria required to conduct a workplace investigation.
  • Explore disciplinary management in accordance with Singapore’s Employment Act and the conditions required to meet for an employer to suspend an employee.

LO3: Analyse the organisation’s daily practices and operations to ensure adherence to the Code of Conduct

  • Discuss practical steps for integration within the legal framework of Singapore, such as adherence to the Tripartite Guidelines on Fair Employment Practices.
  • Learn whether a Code of Conduct is legally binding and whether you can enforce it within an employment contract or an employee handbook.

LO4: Evaluate existing organisational policies and procedures to foster and sustain a culture of ethical behaviour and high standards among employees

  • Prepare your organisation for the upcoming Workplace Fairness Legislation to avoid non-compliance.
    Learn about the ethical issues of Human Resources management.

LO5: Distinguish appropriate methods and techniques to investigate and effectively manage various forms of workplace misconduct

  • Explore the use of 360-degree feedback as a tool to monitor and address workplace conduct.
  • Discuss how behavioural interviews can be used to understand employee actions and motivations.
  • Define procedures for effectively addressing different types of workplace misconduct.

LO6: Evaluate the severity of workplace misconduct and implement corrective measures

  • Explore different types of employee misconduct and their impact on the workplace.
  • Define misconduct types, including those specifically recognised under Singapore law.
  • Discuss how certain behaviours are implicitly expected or prohibited as part of employment.
  • Understand whether employers can suspend employees if there is only a single allegation made against him.
  • Determine whether an employee’s personal belongings or files may be searched and his legal right to halt the investigation.

LO7: Design a confidential reporting mechanism that empowers employees to report complaints and alleged misconduct in a secure and efficient manner

  • Discuss methods for responding to and investigating complaints and whether co-workers are legally compelled to act as witnesses.
  • Study about the legal considerations that apply when the investigation involves whistleblowing.
  • Learn about workplace harassment and the laws surrounding it, such as sexual harassment or stalking.

LO8: Analyse disciplinary procedures to effectively communicate warnings in response to employee misconduct within the workplace

  • Learn how to draft written warnings and the procedure to document verbal warnings.
  • Learn about the law on implied terms of mutual trust and confidence in Employment Contracts.
  • Examine the importance of dealing with unrelated matters that are revealed as a result of the investigation under the Criminal Procedure Code.

LO9: Evaluate the diverse stakeholders impacted by workplace misconduct and apply techniques for engaging stakeholders effectively

  • Examine the broader impact of workplace misconduct on various stakeholders.
  • Determine the period for keeping the records of employees for misconduct and the outcomes of the investigation.
  • Learn about the best practices for organisations to manage workplace misconduct.

Course Duration

2 days / 16 hours

Skill Code


Request for a customised run, reach out to us now!

[Singapore Citizens/ PR and LTVP+ Holders aged 21-39 years old]
[Singapore Citizens aged 40 years old and above]
[Singapore Citizens and PRs]
Funding Source
Funding not applicable for foreigners
SkillsFuture Funding
SkillsFuture Mid-Career Enhanced Subsidy/ Enhanced Training Support for SMEs
Up to 50% of Courses Fees
Up to 70% of Course Fees
Full Course Fee
Final Amount Payable
(After any grant applicable, inclusive of 9% GST)



Nick holds a LLB (Hons) degree from NUS and is a qualified Advocate and Solicitor in Singapore and a Solicitor in England and Wales. He has over 25 years’ experience in civil and criminal litigation (from State Courts to Court of Appeal), dispute resolution and mediation. He has also worked as a pro bono lawyer under the Criminal Legal Aid Scheme and in High Court capital cases. He has advised on both Commercial and Residential Tenancy agreements.

Throughout his legal practice, he has negotiated on behalf of his clients with various government agencies (such as the Attorney General’s Chambers, Registrar of Societies, MTI, SLA, LTA, ACRA, CPF Board, IRAS, etc.) as well as other stakeholders. He has volunteered on the board of an international non-profit organisation and in Management Committee for a local grassroots organisation and various clubs and societies. Nick is committed to acting as a community mediator to resolve neighbourly disputes.

Nick is an Adjunct Lecturer in Legal Communication, Business Law, and the Advanced Diploma in Data Protection (SMU). He has led workshops in investigative interviewing, workplace misconduct and expert witness testimony.